1. Introduction
At NovaPulse Digital, we strive to offer the highest level of service and client satisfaction. However, we understand that there may be instances where a refund is requested. This Refund Policy outlines the circumstances under which refunds are granted.
2. Eligibility for Refunds
Refunds are generally not offered once services have commenced, except in the following circumstances:
- Non-delivery of Service: If NovaPulse Digital fails to deliver the agreed-upon service, you may be eligible for a full refund.
- Cancellation Before Commencement: If you cancel a service before work has begun, you may be eligible for a full or partial refund, depending on the circumstances.
3. No Refunds on Completed Services
Once a service has been completed, we do not offer refunds. We provide extensive consultation and communication before beginning any project to ensure that the service meets your expectations.
4. Refund Requests
To request a refund, please contact us at info.novapulsedigital@gmail.com within 30 days of the payment date. Your request should include:
- A detailed explanation of why you are requesting the refund.
- Proof of payment (e.g., invoice number, date of payment).
We will review your request and respond within 7 business days. Refunds will be issued using the original payment method.
5. Exceptions
Certain services, such as ad spend for PPC campaigns or third-party software purchases made on your behalf, are non-refundable. These costs will be clearly outlined in your service agreement.
6. Dispute Resolution
If there is any dispute regarding our services or the refund process, we encourage clients to reach out and discuss the issue with us directly. We aim to resolve all disputes amicably.
7. Changes to Refund Policy
NovaPulse Digital reserves the right to modify or update this Refund Policy at any time. Any changes will be communicated to existing clients.
8. Contact Us
For any questions or concerns about our Refund Policy, please contact us at info.novapulsedigital@gmail.com.